Q&A

Q: What payment methods can I make?

A: You can pay by ATM or bank transfer.

Q: When will I receive my order?

A: You will receive the product within 1-3 business days after the product is shipped.

Q: How do I track my order?

A: You will receive an email with shipping information. After you have made the payment where you can click on the link in the email to know the delivery status in detail

Q: What if my order is lost or damaged?

A: In case of any problem with your delivery We will expedite the problem and facilitate you as appropriate as possible.

Q: Do I need to subscribe to the website?

A: You need to be a member of the website. If you want to order products through the system

Q: Do I have to pay VAT again?

A: The price of the products on the website is already inclusive of VAT. Except for agricultural, livestock and fishery products, they are free of VAT.

Q: What if I need a receipt?

A: We will send you a receipt with every shipment. You can view the electronic receipt first in your shipping email.

Q: If I want to use Saha Thani Group's consulting services, what should I do?

A: You can call 02-906-0723 ext. 5 from 8.30 a.m. to 5:30 p.m. to notify your wish. We will make an appointment to consult at your convenience.

Q: Where can I get advice?

A: Our team of experts can provide a full range of consulting in agriculture, livestock, fisheries, public health and environment.

Q: Can I request that my samples be inspected with a lab system?

A: We are happy to send your samples for analysis in the laboratory as appropriate.

Q: When will I receive my lab results?

A: The testing time depends on your sample type. It may take from 1 week to 1 month.

Q: Do I have to pay a fee for a consultation?

A: There is no cost for consulting.